Refund Policy

We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.

Return the new, unopened items to us within 14 calendar days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: gift cards, downloadable software products, some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery.

Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@zaisum.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@zaisum.com and send your item to: Josipa Jurja Strossmayera 200, Osijek 31000, Croatia, EU.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: Josipa Jurja Strossmayera 200, Osijek 31000, Croatia, EU.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item. Refunds or store credit will be issued within 30 days from the date we receive your return at our return address (listed above).

Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.

We provide a refund to your original payment method for all full-priced items.

Exchanges are provided through store credit for eligible items only.

We do not provide a return label or pay for returns shipping.

Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.

Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.

All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Inspire Uplift cannot be exchanged or refunded. All shipping charges and governmental taxes are non-refundable.

Cancellations are only accepted for full-priced items, within 24 hours after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at sales@zaisum.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

If you have any questions at all regarding our Returns Policy please reach out directly to us at sales@zaisum.com and one of our customer support specialists will help within 1 or 2 business days.